BITUCHEM BUILDING PRODUCTS LIMITED, BITUCHEM ASPHALT LIMITED AND BITUCHEM HOLDINGS LIMITED
- Welcome to BituChem Building Products Ltd, BituChem Asphalt Ltd and BituChem Holdings Ltd (collectively referred to as “we”, “us” or “our”) privacy notice.
- We respect your privacy and are committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
- This privacy notice is provided in a layered format so you can click through to the specific areas set out below. Please also use the Glossary to understand the meaning of some of the terms used in this privacy notice.
1. Important information and who we are
1.1. Purpose of this privacy notice
1.1.1. This privacy notice aims to give you information on how we collect and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter, purchase a product or service, enquire about a product or service or take part in a promotion.
1.1.2. This website is not intended for children and we do not knowingly collect data relating to children.
1.1.3. It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
1.2.1. We are the controller and responsible for your personal data.
1.2.2. We are made up of different legal entities. This privacy notice is issued on behalf of the BituChem Group so when we mention “we”, “us” or “our” in this privacy notice, we are referring to the relevant company in the BituChem Group responsible for processing your data. We will let you know which entity will be the controller for your data when you purchase a product or service with us. BituChem Building Products Ltd is the controller and responsible for this website.
1.2.3. We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights as set out in paragraph 9.1, please contact the data privacy manager using the details set out below.
1.3. Contact details. Our full details are:
1.3.1. Full name of legal entity:BituChem Building Products Ltd.
1.3.2. Data privacy manager
1.3.3. Email address: email@example.com
1.3.4. Postal address: Laymore Road, Forest Vale Industrial Estate, Cinderford, Gloucestershire, GL14 2YH:
1.3.5. Telephone number: +44 (0)1594 826768
1.4. You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
1.5. Changes to the privacy notice and your duty to inform us of changes
1.5.1. The data protection law in the UK will change on 25 May 2018. Although this privacy notice sets out most of your rights under the new laws, we may not yet be able to respond to some of your requests (for example, a request for the transfer of your personal data) until May 2018 as we are still working towards getting our systems ready for some of these changes.
1.5.2. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
1.6. Third-party links. This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
2.1. Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
2.2. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
2.2.1. Identity Dataincludes first name, last name and title.
2.2.2. Contact Dataincludes billing address, delivery address, email address and telephone numbers.
2.2.3. Financial Dataincludes bank account, payment card details and credit check.
2.2.4. Transaction Dataincludes details about payments to and from you and others details of products and services you have purchased from us.
2.2.5. Technical Dataincludes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
2.2.6. Profile Data includespurchases or orders made by you, your interests, preferences and feedback.
2.2.7. Usage Dataincludes information about how you use our website, products and services.
2.2.8. Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
2.3. We also collect, use and share Aggregated Datasuch as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does notdirectly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
2.4. We do not collect any Special Categories of Personal Dataabout you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
2.5. If you fail to provide personal data. Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
We use different methods to collect data from and about you including through:
3.1. Direct interactions.You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
3.1.1. request our products or services;
3.1.2. open an account with us;
3.1.3. subscribe to our service or publications;
3.1.4. request marketing to be sent to you;
3.1.5. enter a competition, promotion or survey;
3.1.6. give us some feedback;
3.1.7. attend our trade shows and/or presentations, in person;
3.1.8. make an enquiry through our website contact form; or
3.1.9. use our Live Chat feature.
3.3. Third parties or publicly available sources.We may receive personal data about you from various third parties and public sources as set out:
3.3.1. Technical Data from the following parties:
220.127.116.11. analytics providers such as Google based outside the EU;
18.104.22.168. advertising networks such as Hootsuite and MailChimp based outside the EU; and
22.214.171.124. search information providers such as Environmental Standard Index (ESI) and Barbour ABI based inside the EU.
3.3.2. Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as Nexus CIFS Ltd based inside the EU.
3.3.3. Identity and Contact Data from data brokers or aggregators such as Nexus CIFS Ltd based inside the EU.
3.3.4. Identity and Contact Data from publicly available sources such as Barbour ABI, Companies House and the Electoral Register based inside the EU.
4.1. We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
4.1.1. Where we need to perform the contract we are about to enter into or have entered into with you.
4.1.2. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
4.1.3. Where we need to comply with a legal or regulatory obligation.
4.2. Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
4.3. Purposes for which we will use your personal data.We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact usif you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
|Purpose/Activity||Type of data||Lawful basis for processing including basis of legitimate interest||How long will you use my personal data for?|
|To register you as a new customer||(a) Identity
|Performance of a contract with you||3 years|
|To process and deliver your order including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us
(e) Marketing and Communications
|(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover debts due to us)
|3 years after your last order|
|To manage our relationship with you which will include:
(b) Asking you to leave a review or take a survey
(d) Marketing and Communications
|(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
|3 years after your last order|
|To enable you to partake in a prize draw, competition or complete a survey||(a) Identity
(e) Marketing and Communications
|(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
|3 years after your last order|
|To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you||(a) Identity
(e) Marketing and Communications
|Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)||Can opt-out at any time.|
|To use data analytics to improve our website, products/services, marketing, customer relationships and experiences||(a) Technical
|Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)||We do not retain this data.|
|To make suggestions and recommendations to you about goods or services that may be of interest to you||(a) Identity
|Necessary for our legitimate interests (to develop our products/services and grow our business)||Can opt-out at any time.|
4.4. Marketing. We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
4.5. Promotional offers from us.
4.5.1. We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
4.5.2. You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and, in each case, you have not opted out of receiving that marketing.
4.6. Third-party marketing. We will get your express opt-in consent before we share your personal data with any company outside the BituChem group of companies for marketing purposes.
4.7. Opting out
4.7.1. You can ask us or third parties to stop sending you marketing messages at any time by contacting usat any time.
4.7.2. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
4.9. Change of purpose
4.9.1. We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
4.9.2. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
4.9.3. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
5.1. We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4above.
5.1.1. Internal Third Parties as set out in the Glossary.
5.1.2. External Third Parties as set out in the Glossary.
5.1.3. Specific third parties listed in the table in paragraph 3.3above.
5.1.4. Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
5.2. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
6.1. We do not transfer your personal data outside the European Economic Area (EEA).
6.2. When using our live chat features we may transfer your data to the US. Where we use providers based in the US, we may transfer data to them if they are part of the PrivacyShield which requires them to provide similar protection to personal data shared between the Europe and the US. For further details, see European Commission: EU-US PrivacyShield.
6.3. Please Contact usif you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
7.1. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
7.2. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
How long will you use my personal data for?
8.1. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
8.2. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
8.3. Details of retention periods for different aspects of your personal data are set out in the table in paragraph 4 above.
8.4. In some circumstances you can ask us to delete your data: see Request erasurebelow for further information.
8.5. In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
9.1. Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:
9.1.1. Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
9.1.2. Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
9.1.3. Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
9.1.4. Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
9.1.5. Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
9.1.6. Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
9.1.7. Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
9.2. If you wish to exercise any of the rights set out in paragraph 9.1above, please contact us.
9.3. No fee usually required.You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
9.4. What we may need from you. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
9.5. Time limit to respond. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
10.1. LAWFUL BASIS
10.1.1. Legitimate Interestmeans the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us
10.1.2. Performance of Contractmeans processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
10.1.3. Comply with a legal or regulatory obligationmeans processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
10.2. THIRD PARTIES
10.2.1. Internal Third Parties. BituChem Building Products Ltd, BituChem Asphalt Ltd and BituChem Holdings act as joint controllers or processors and who are based in the UK and Cyprus and provide IT and system administration services and undertake leadership reporting.
10.2.2. External Third Parties
10.2.2.1. Service providers based in the UK who provide IT and system administration services.
10.2.2.2. Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the UK and Cyprus who provide consultancy, banking, legal, insurance and accounting services.
10.2.2.3. HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.
10.2.2.4. Fraud prevention and credit reference agencies based in the UK.
This section gives details on how this website collects and uses any information gained when you use this website. This website wants to make sure that you understand what information is collected and how it is used, and to ensure that you privacy is protected.
What information does the website collect?
We may collect your name, and that of your organisation and contact details. This may include email and telephone numbers. In addition we may ask for information relating to customer surveys..
Why do we collect this information?
We collect the information to better meet our customers’ needs. We use the information principally to:
· Update our contacts
· Maintain up-to-date internal records
· Know which customers would be interested by promotional offers and marketing.
· To ensure we can contact any of our customers using our products.
What do we do with the information we collect?
The information you provide is stored securely and in accordance with the Data Protection Act 1998. This information will be kept only for as long as you use our services or products. Although information is secure once it is with us, we cannot guarantee the security of e-mail in transmission, or the delivery of the e-mail. We do not sell, distribute or lease your personal information gathered via the website to other parties without your express permission. If you believe that the information we have collected is in any way inaccurate please contact us and we will update our records immediately.
What if you don’t want to give some of your personal details?
You may want to limit the information you provide to us, though this may have an impact on our abilities to meet your needs, please let us know so we can treat you accordingly.
Cookies are generally used to store temporary data that personalises your experience on our website and allows our website and third-party systems to remember who you are and monitor your activity on our website.
All cookies have an expiry date.
Additional cookies (not mentioned below), may be added to the website over time by our developers or when we install additional third-party software or add new functionality to the website.
All attempt will be made to keep this list up to date.
Server created cookies:
PHPSESSID – this cookie is automatically created when you visit our website, our server uses this to identify your session on our website which is generally used for temporary data storage.
Cookies used by our web developers during the creation of our website may include but are not limited to:
Cookies created by our content management platform WordPress may include but are not limited to:
wordpress_[hash] – stores authentication security when you log in to specific areas of our website
wordpress_logged_in_[hash] – indicates to our website that you have logged in
wp-settings-[hash] – stores information about how you may have customised the websites interface
wp-settings-time-[hash] – stores information about how you may have customised the websites interface and when
comment_author_[hash] – stores details submitted when creating a comment so forms can be prefilled etc
comment_author_email_[hash] – stores details submitted when creating a comment so forms can be prefilled etc
comment_author_url_[hash] – stores details submitted when creating a comment so forms can be prefilled etc
Third party cookies, we have no control over these cookies as they are created by third parties:
FONT-AWESOME – creates cookies when you visit our website. Font Awesome provides a list of fast-loading icons used throughout our websites interface.
DOUBLE CLICK – creates cookies when you visit our website. We use Double Click to trigger targeted advertising on third-party websites (re-marketing).
JQUERY – creates cookies when you visit our website. Jquery provides core functionality to our website for navigation, menus, form validation etc
LIVECHAT – creates cookies when you visit our website. We use LiveChat for our online live chat system.
GOOGLE – creates cookies when you visit our website. We use Google Analytics for visitor tracking and website traffic monitoring, Google Maps to embed interactive maps within our pages and Google Recaptcha to add form security from spambots.
YOUTUBE – creates cookie when you visit our website. These are created when you visit a page with any videos embedded.